Shipping and Return Policies

SHIPPING STATUS

Order are processed immediately. "In Process" means that your order is in the early stages of shipping. Changes to your order cannot be made during this time, but you can always email to make a return or exchange once your order has arrived.

 

SHIPPING DATA

Instamanumanu uses the customer’s personal data indicate on the order as shipping data. The only data available for shipping will be those specified on the copy of the order. The customer is required to check all information given in the copy of the order it will receive by email. Instamanumanu can not be held responsible for failure or delay in delivery due to incorrect addresses, incomplete or without the information necessary to identify the place of delivery. 

TIME OF FULFILMENT

Orders will be executed within 48 working hours starting from the payment acceptation. In the case of payment by bank transfer, the order process will take up more time. Orders are processed from Monday to Friday, with the following hours: 9.00 am – 6.00 pm. Orders made on a public holiday will be processed from the following working day.

 

AUTHORISED DELIVERY OF THE SHIPMENT

At the time of delivery of the product, the customer is responsible for a careful check of the envelope or the box before affixing a signature as proof of delivery of the shipment. If, for any reasons, the package seems to be tampered at its arrival or the marking adhesive of the envelope is not intact, the customer is asked to sign the receipt with reservation, or to refuse the delivery. If the delivery has been accepted with an unauthorized signature or there is evidence that the package has been tampered with, the customer is asked to open a claim immediately with the local courier office and contact us with an e-mail to sales@instamanumanu.com.

 

SHIPPING COSTS

Free Shipping in Italy.

Free European Shipping on all orders over € 50.

 

Europe rates:

Austria

€ 13,60

Belgio

€ 13,60

Bulgaria

€ 17,70

Cipro

€ 17,70

Croazia

€ 17,00

Danimarca

€ 17,00

Estonia

€ 17,70

Finlandia

€ 17,00

Francia

€ 13,60

Germania

€ 13,60

Grecia

€ 17,00

Guernsey

€ 27,80

Irlanda

€ 17,00

Isola di Man

€ 16,80

Isole Falkland

€ 62,10

Jersey

€ 27,80

Lettonia

€ 17,70

Lituania

€ 17,70

Lussemburgo

€ 13,60

Malta

€ 17,70

Monaco

€ 13,60

Olanda / Paesi bassi

€ 13,60

Polonia

€ 17,70

Portogallo

€ 17,00

Regno Unito

€ 16,80

Repubblica Ceca

€ 17,70

Romania

€ 17,70

Slovacchia

€ 17,70

Slovenia

€ 17,70

Spagna

€ 16,80

Svezia

€ 17,00

Ungheria

€ 17,70

 

Extra CEE rates:

zone

1

€ 22,80

2

€ 22,80

3

€ 35,70

4

€ 39,80

5

€ 44,40

6

€ 50,90

 

Zone

Country

5

Afghanistan

1

Albania

6

Algeria

4

Samoa americane

1

Andorra

6

Angola

4

Antigua e Barbuda

4

Argentina

6

Armenia

4

Aruba

4

Australia

6

Azerbaigian

4

Bahamas

3

Bahrain

4

Bangladesh

4

Barbados

1

Bielorussia

4

Belize

6

Benin

4

Bermuda

5

Bhutan

4

Bolivia

4

Bonaire

1

Bosnia-Erzegovina

6

Botswana

4

Brasile

4

Isole Vergini britanniche

3

Brunei

6

Burkina Faso

6

Burundi

5

Cambogia

6

Camerun

2

Canada

1

Isole Canarie

6

Capo Verde

4

Isole Cayman

6

Repubblica Centrafricana

6

Ciad

4

Cile

3

Cina

4

Colombia

6

Comore

6

Isole Cook

4

Costa Rica

6

Cuba

4

Curaçao

6

Rep. Dem. del Congo

6

Gibuti

4

Dominica

4

Repubblica Dominicana

5

Timor Est

4

Ecuador

4

Anguilla

3

Egitto

4

El Salvador

6

Guinea Equatoriale

6

Eritrea

6

Etiopia

1

Isole Fær Øer

4

Figi

4

Guyana Francese

4

Polinesia francese

6

Gabon

6

Gambia

6

Georgia

6

Ghana

1

Gibilterra

3

Groenlandia

4

Grenada

4

Guadalupa

4

Guam

4

Guatemala

6

Guinea

6

Guinea-Bissau

4

Guyana

4

Haiti

4

Honduras

3

Hong Kong

1

Islanda

3

India

3

Indonesia

6

Iran

5

Iraq

5

Israele

6

Costa d'Avorio

4

Giamaica

3

Giappone

5

Giordania

6

Kazakistan

6

Kenya

6

Kiribati

1

Kosovo

3

Kuwait

6

Kirghizistan

5

Laos

5

Libano

6

Lesotho

6

Liberia

6

Libia

1

Liechtenstein

4

Macao

1

Macedonia

6

Madagascar

6

Malawi

3

Malesia

4

Maldive

6

Mali

6

Isole Marshall

4

Martinica

6

Mauritania

6

Mauritius

6

Mayotte

3

Messico

4

Micronesia

1

Moldavia

6

Mongolia

1

Montenegro

4

Montserrat

6

Marocco

6

Mozambico

6

Myanmar (Ex Birmania)

6

Namibia

6

Nauru

5

Nepal

4

Nevis

4

Nuova Caledonia

4

Nuova Zelanda

5

Nicaragua

6

Niger

6

Nigeria

6

Niue

6

Corea del Nord

5

Isole Marianne Settentrionali

1

Norvegia

4

Oman

4

Pakistan

4

Palau

4

Panamá

5

Papua Nuova Guinea

4

Paraguay

4

Perù

3

Filippine

4

Porto Rico

4

Qatar

6

Réunion

5

Russia

6

Ruanda

4

Saint Eustatius

4

Saint Kitts

4

Santa Lucia

4

Saint Vincent

4

Saint-Barthélemy

4

Saint-Martin (Parte Olandese)

4

Samoa

6

São Tomé e Príncipe

4

Arabia Saudita

6

Senegal

1

Serbia

6

Seychelles

6

Sierra Leone

3

Singapore

6

Isole Salomone

6

Somalia

6

Somaliland (solo Export)

4

Sudafrica

3

Corea del Sud

3

Sri Lanka

6

Sudan

4

Suriname

6

Swaziland

1

Svizzera

5

Siria

4

Taiwan

6

Tagikistan

6

Tanzania

3

Thailandia

6

Togo

6

Tonga

4

Trinidad e Tobago

6

Tunisia

1

Turchia

5

Turks e Caicos

6

Tuvalu

6

Uganda

1

Ucraina

3

Emirati Arabi Uniti

4

Uruguay

4

Isole Vergini americane

1

U.S.A

6

Uzbekistan

6

Vanuatu

4

Venezuela

5

Vietnam

5

Yemen

6

Zambia

6

Zimbabwe

 

EXCHANGES

Exchange requests must be made within 7 days of the order receipt for merchandise purchased at full retail price. Specify the exchange item and on the return/exchange mail and email to sales@instamanumanu.com. Include the request in your return package as well. 

Customer is responsible for all shipping costs.

If you are exchanging an item due to a mistake made by InstaManuManu, we will pay the shipping cost to send a replacement item to you.

Availability of the replacement item is not guaranteed. You will receive an e-mail notification upon the completion of the exchange processing. Exchanges may take up to 6 weeks for processing if item is unavailable and requires production on it.

You will receive an e-mail notification upon the completion of the exchange processing. Please allow 10 to 12 business days from when the return has reached our warehouse for us to receive and process your exchange.

If you need additional exchange help, contact a us via e-mail us at sales@instamanumanu.com

When returning postage yourself, we suggest you insure the package and purchase tracking services for your protection. Save the shipping receipt for your records. Only merchandise received by our warehouse can be processed.

International orders must insure packages and ship with tracking.

InstaManuManu is not responsible for lost or stolen packages. the customer assumes all responsibility once a tracking number is issued. Please double check that you input the correct information for shipping purposes. Customer pays for shipping both ways if item needs to be exchanged.